Privacy Policy

Last updated: Dec 1 , 2025

Welcome to BTC5 Mall (“we”, “our”, “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard information when you access or use our website and services (the “Platform”).

By using BTC5 Mall, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information for Order Fulfillment

When you place an order on BTC5 Mall, we collect personal information necessary to process and deliver your purchase, which may include:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Order and transaction details

Providing this information is required to ensure accurate order processing, delivery, customer support, and record-keeping.

1.2 Wallet and Blockchain Information

If you choose to pay using BTC5 (BEP-20 token), we may collect:

  • Public cryptocurrency wallet address

  • Blockchain transaction hash and related transaction details

We do not collect or store private keys, seed phrases, or wallet passwords.

1.3 Automatically Collected Information

When you interact with the Platform, we may automatically collect:

  • IP address

  • Browser and device information

  • Operating system

  • Pages visited and interaction data

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use collected information to:

  • Process and fulfill orders

  • Verify blockchain payments

  • Deliver products or services

  • Communicate order updates and respond to inquiries

  • Maintain transaction and business records

  • Improve website performance and user experience

  • Prevent fraud, misuse, or security threats

  • Comply with legal or regulatory obligations

3. Cookies and Tracking Technologies

BTC5 Mall uses cookies and similar technologies to:

  • Enable essential website functionality

  • Remember user preferences

  • Analyze site usage and performance

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of the Platform.

4. Blockchain Transparency Disclaimer

Blockchain transactions are public and immutable by design.
Payments made using BTC5 tokens are recorded on the BNB Smart Chain and may be visible to third parties. BTC5 Mall has no control over blockchain networks or data visibility.

5. Sharing of Information

We do not sell or rent your personal data.

We may share information only:

  • With 3rd parties / service providers involved in order fulfillment and delivery

  • With technical or infrastructure partners necessary to operate the Platform

  • When required by law, regulation, or legal process

  • To protect the rights, safety, or integrity of BTC5 Mall and its users

  • In connection with a merger, acquisition, or transfer of assets

6. Data Security

We implement reasonable technical and organizational safeguards to protect personal information. However:

  • No online platform can guarantee absolute security

  • Blockchain transactions are irreversible

  • Users are responsible for safeguarding their own crypto wallets

7. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders

  • Meet legal and regulatory requirements

  • Resolve disputes

  • Enforce our agreements

Blockchain transaction data remains permanently recorded on the blockchain.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal information

  • Request correction or deletion

  • Withdraw consent where applicable

Requests can be made using the contact details below.

9. Third-Party Links

BTC5 Mall may contain links to third-party websites or services. We are not responsible for their privacy practices or content.

10. Children’s Privacy

BTC5 Mall is not intended for individuals under the age of 18.
We do not knowingly collect personal data from minors.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately.

12. Contact Us

For privacy-related questions or requests, contact us at:

Email: support@btc5mall.com
Website: https://www.btc5mall.com